Shipping policy

  • The orders will be processed and shipped within 48 business hours.
  • The satisfaction of our customers is extremely important to us. If you would like to make an exchange, email us at Items must be returned within 10 days of the purchase date. The item must not have been used and be in its original packaging. Transportation is your responsibility,
  • Piscineengros is not responsible for items lost or damaged during the return expedition. We recommend using a secure shipping method with a tracking number.
  • We reserve the right to refuse the refund of an item if it is not in its new state or if it is not packaged in its original box.
  • We will notify you by email when we receive the package
  • You should contact us at within 10 days of purchase.
  • We will give you the packing and shipping instructions. If the item is defective, we will offer a replacement or refund of the price of the item and the original delivery fee.